Ouya suspending inactive accounts

[Killswitch]

Anyone use Yahoo mail? I forgot this one but look how they are recycling accounts. If you don't log in for a while, they delete all your mail and you have a link to reactivate and it's not a suspension, it's deletion. If you wait even longer they will delete your account so anyone can claim it. Because to them you're just taking up server space.

Ouya is suspending your account, you can reclaim it. IT IS NOT BEING DELETED...yet.
Chromatose, like I said I hope they have a link in the future so you can click and then it's back.
Because emailing them is a crapshoot. I can say I have been waiting months myself. When you have someone trying to develop for the thing you should at least give them a fake response. But whatever.

Should be a link.

A year is a long time to not use the thing. Wonder if it's a server space thing like Yahoo. But Yahoo is deleting you, no questions asked.

[Schizophretard]

You are kidding, right? When things are made by humans, accidents will surely happen. Cloud services run by huge corporate entities like Amazon and Microsoft go down once in awhile, and leave businesses without service. If it can happen to them, it can happen to a tiny company like OUYA.

If OUYA is unresponsive about this, THEN.. it's worthy to get pissed off about. Is this inconvenient? For sure. But deliberately malicious or punitive? I HIGHLY doubt it.

If they design the OUYA to be a brick until you put it online, until you create an account, until you enter a credit card, and until you accept the terms of service then it makes me mad if accidents can turn it into a brick again after all that. The worst case scenario for losing access to OUYA's servers shouldn't literally be the worst case scenario. I'm sure LightyKD had a stressful night from being so left in the dark about what he was going to discover when OUYA gave him access to HIS OUYA again. No one should have to be worried that they could potentially lose everything they paid for including access to the console itself. I have no fear of somehow losing access to the Ubuntu Software Center causing me to lose access to all the programs already on my computer and my computer turning into a brick. I can't say the same thing about my OUYA right now. I'm both worried about their servers not working and working because I have a potential brick in either case. The OUYA(the console itself) feels like it is part of the store instead of the other way around. I understand that when things are made by humans, accidents will surely happen. But when OUYA has things set up in a way that our OUYA's can become bricks on accident from the same ways they have it set up to become bricks on purpose then it rightfully makes me an upset customer because it shouldn't even be set up in a way for it to become a brick on purpose in the first place. If I went to Sam's Club and they accidentally made a mistake about my membership that resulted in them coming in my house to remove everything I bought from them then I wouldn't accept an accident as an excuse. I would be enraged about them having a policy of taking back everything I bought if I was no longer a member. If OUYA is going to have this much control over my console then the accidents from that control are going to be the same to me as when the same things are done intentionally because they shouldn't have this much control in the first place.

I agree that how they respond should determine my future feelings about the situation but the console as a whole being treated as a cloud service is what is currently upsetting me. I shouldn't have to wait and see how they will address a problem before expressing my frustration with it. From day one I was concerned that my OUYA wouldn't become a future retro video game console. I was hopeful though. Things like this are having a negative effect on that hope. If LightyKD had a brick over night then how many nights would it stay a brick if OUYA wasn't there to reactivate it anymore? Nooskewl sells a DRM-free APK for Monster RPG 2 for the day that OUYA's servers go down so that the game can be sideloaded without OUYA's servers needed to activate it. Nooskewl gets it. He understands how his customers should be treated and other developers should use him as an example to emulate. What good is his DRM-free APK going to do if sideloading could potentially not even be an option? It won't do jack. I don't have to look at how OUYA responds to be upset that LightyKD couldn't access his OUYA for one night. He shouldn't have lost access for one nanosecond. The OUYA being set up this way isn't a cloud service. It is a cloud disservice.

This is the only console I have owned that I fear losing access to without it leaving my possession. For being the first open console I will find it quite ironic if it is the first one that I'm completely locked out of. So, no. I'm not kidding. It is completely ridiculous that LightyKD had to get OUYA to flip the switch back on his OUYA when I have Atari 2600's from the 70's that I can still flip the switches on all by myself. Therefore,"This shouldn't even happen on accident."

[CaptainCapslock]

Just because an account has been suspended does not mean it cannot easily be re-opened.
A suspended account probably just means that you'll not receive email updates etc. I'm guessing that all you have to do is to re-active your account once you're back again.

This is quite normal practice for many websites as well. A suspended account does not mean a deleted account.

[RiotingSpectre]

Well put, Schizophretard.

Just because an account has been suspended does not mean it cannot easily be re-opened.
A suspended account probably just means that you'll not receive email updates etc. I'm guessing that all you have to do is to re-active your account once you're back again.

This is quite normal practice for many websites as well. A suspended account does not mean a deleted account.

Actually it means exactly that. LightyKD and later myself when he gave me the information to do so couldn't for the life of us get inside his account from our way. What had to happen was direct involvement from OUYA which we all know they're not known for hasty actions. There's no reason why LightyKD or any customer for that matter should have to swallow their frustration and contact the very same company that locked them out from using their console. When a suspended account happens, it means you can't even log in, or doing anything with your console and as said before it's a brick.

His OUYA was down, his OUYA.tv account was down which meant he couldn't use the forum on their as easily as he should of to get help from there. What if a normal consumer outside our knowledgeable circle were to have the same problem as LightyKD's? They would be so far lost with no contact and the one the OUYA does have is obscure as it only says something about "Princess". They would most likely give up and that's when things go from too far to just plain retarded.

I know it's normal practice, but that's exactly what they should of learned from. OUYA Inc. isn't as amateur as people think coupled with the fact that the previous companies set what to do and what not to do before they arrived so making the correct decisions for both the company and consumer should be easier. The principle of it all is lost.

[CaptainCapslock]

Well put, Schizophretard.



Actually it means exactly that. LightyKD and later myself when he gave me the information to do so couldn't for the life of us get inside his account from our way. What had to happen was direct involvement from OUYA which we all know they're not known for hasty actions. There's no reason why LightyKD or any customer for that matter should have to swallow their frustration and contact the very same company that locked them out from using their console. When a suspended account happens, it means you can't even log in, or doing anything with your console and as said before it's a brick.

His OUYA was down, his OUYA.tv account was down which meant he couldn't use the forum on their as easily as he should of to get help from there. What if a normal consumer outside our knowledgeable circle were to have the same problem as LightyKD's? They would be so far lost with no contact and the one the OUYA does have is obscure as it only says something about "Princess". They would most likely give up and that's when things go from too far to just plain retarded.

I know it's normal practice, but that's exactly what they should of learned from. OUYA Inc. isn't as amateur as people think coupled with the fact that the previous companies set what to do and what not to do before they arrived so making the correct decisions for both the company and consumer should be easier. The principle of it all is lost.

I see...

That surely does sound pretty bad, but it is all based on the idea that being suspended due to inactivity works the same way as when LightyKD was suspended (which I'm not sure why he was?).
The odds are, that the suspension will work the same way, but we cannot know for sure since nobody has been inactive for 12 months yet - or at least I highly doubt anyone have.

Nonetheless, I do agree that Ouya should change their view on this whole "suspension due to inactivity" policy of theirs.

[Hydrus]

How do we even know if this whole 'locked console' thing is part of the whole suspension program? As LightyKD said, it was a glitch (glitch being the keyword here), it most likely wasn't supposed to go down that way. Maybe the whole suspension thing is still a work in progress, just like the rest of the console. Who knows? Has anybody even asked OUYA if this is how it's meant to be? Or if they're still working with this, meaning that this isn't a 'final product'? I feel like people are over-reacting without having straight answers, and are just speaking with what's being said in here. You're giving out opinions over a situation without having facts. That is, unless I'm missing something....

[Jon_TWR]

I see...

That surely does sound pretty bad, but it is all based on the idea that being suspended due to inactivity works the same way as when LightyKD was suspended (which I'm not sure why he was?).
The odds are, that the suspension will work the same way, but we cannot know for sure since nobody has been inactive for 12 months yet - or at least I highly doubt anyone have.

Nonetheless, I do agree that Ouya should change their view on this whole "suspension due to inactivity" policy of theirs.

Since no Ouyas (other than possibly prototypes) have existed for a year, it's unlikely there are any Ouya accounts that have gone unused for that long.

To me, this looks like another example of some people in the Ouya community making a big fuss over not much. Relax everyone!

[Hydrus]

Since no Ouyas (other than possibly prototypes) have existed for a year, it's unlikely there are any Ouya accounts that have gone unused for that long.

To me, this looks like another example of some people in the Ouya community making a big fuss over not much. Relax everyone!

Exactly lol

[LightyKD]

To the people saying that many of us are over reacting... Are we?

When I buy a Android tablet, I'm not stopped from using my side loaded apps for not having a Google account connected to it. When I play games on my Wii, I'm not forced to be connected to Nintendo WiFi Connection just to play my purchased games. Being locked out of an account should NOT mean being locked away from the games I own which, should not just be connected to my account but also connected to my console so that I have access to my games if such a lockout ever occurs again. Am I still pissed? Damn right I am! The OUYA is supposed to be the "OPEN" console.

If they're going to have these authoritarian policies with their console then they seriously need to make a public statement about how the console will no longer be a open platform. Customers should never have to go through something like this! I might be a bit more forgiving because I know that OUYA Inc. is still trying to get things together but the general populace will not be so friendly. Not being logged in should never mean loss of access. Period!

[Hydrus]

And that's why I said this.

As LightyKD said, it was a glitch (glitch being the keyword here), it most likely wasn't supposed to go down that way. Maybe the whole suspension thing is still a work in progress, just like the rest of the console. Who knows? Has anybody even asked OUYA if this is how it's meant to be? Or if they're still working with this, meaning that this isn't a 'final product'?

Are you sure that locking you out wasn't an accident (glitch)?