Being disrespected as a customer

[Outlander999]

I suppose that I should feel blessed.

I also feel blessed, because first days, many times I (got stuck and) turned off OUYA throwing away DC current cable, without getting the infamous "BRICKED!" thing.
...But the joypad problems are a pretty big disappoing.

[gottahavit]

The main reason I returned my Ouya was that I submitted a ticket shortly after purchase and a month later still had gotten no response other than the automated message saying we'll get back to you within 3 days. If Ouya straightens itself out I'll consider buying again

[E1usive_Man]

I suppose that I should feel blessed. I got my pre-order right on June 25th retail launch. Got home from work and there it was. No hardware issues besides its normal quirks. But even if something was wrong with the hardware...Id never contact customer support. Not just for OUYA, for anyone. Im the guy that doesn't care about warranty or broken products. The shortest line between two tinker points is a fat wallet. If I couldn't repair it myself, Id just buy another so I could continue my addiction.

Amen to that! I hate dealing with customer support from ANY company so if anything I own breaks down I either look for a local shop that can get it quickly repaired or I simply buy a new one. Of course I do no expect others to do the same but I can't stand having to deal with warranty's and long annoying shipping times and/or cost.

[Eclipse]

Submitted tkt about acct problems. I eventually got into my acct. Need to pull my support request but doubt my delay has mattered. Probably no one working on it. Pulling ticket now. Someone may move 1 spot higher in OUYA's pile of tickets, or not.

[gottahavit]

Makes you wonder how they got Best Buy to sell them. Going to market with absolutely ZERO support capability?. Obviously Best Buy didn't do their proper research on this one. As I said I think the Ouya has/had potential, but you have back up a project like this.

[Moonlight]

They need to stop being lazy and help out their loyal customers or else it's gonna hurt them in the long run. Nuff said.

[Shenzakai]

Sorry to hear that dude. Had also a very frustrating experience. My Brown Metal Finish Ouya has been sent on 6/25 and arrived 3 1/2 weeks later (!). In the meantime my tracking number didn't worked and Ouya support didn't gave any response whether via FB, Twitter or the official support site. I already requested a refund in my frustration, which I surprisingly got just one day later, but just on this very day I've finally could track my Ouya down via DHL and it appeared that it finally arrived in my country. So I've refused the refund and got my Ouya (with paying customs fee of additional 27€...). At least the latter one has been slightly addressed with the recent 13.37$ redeem code.

They have a lot to learn and to improve, but we may not forget that they are no huge company like Sony, Nintendo or MS with several decades of experience. So far I'm happy now, but I hope you will get your replacement soon!