Just wait for their response, I hear there is about a week's delay (roughly) when you email them because it's such a small team dealing with a large volume of emails.
I everyone I just foud this site. Man, do I wish I had come here before I pre-ordered yesterday 9-18-12. I read in one of the previous post that OUYA has stopped using PayPal. I placed my order through them and got an immediate response from PayPal confirming my order but, I have not received any confirmation from OUYA. Should I cancel this order and pay using another method. I emailed OUYA support tonight, hope they will get back to me. What do you recommend? Thanks
By the way is this the legitimate site for pre-orders: http://www.ouya.tv/
Last edited by lartomar2002; 09-20-2012 at 03:03 AM.
The original issue with PayPal was that people were getting charged immediately, not when the device was ready to be shipped.
Either they've worked out the issue, and you'll get charged closer to the time... or something else has happened in the middle. But I wouldn't panic, I'm sure they'll get round to you and who knows, maybe they have worked things out with PayPal and it's processing through as one would expect from a pre-order :-)
Last edited by lartomar2002; 10-06-2012 at 01:31 AM.
I preordered mine back in August and never any notification from Ouya.
I sent an E-Mail an they replied on August 10th, that they will contact soon about getting shipping adresses and so on.
Since then I havent heard anything....
Im afraif I will never get an Ouya and my money is gone
Remember they're still a small but growing team and they are hiring - so finding someone whose job it is to be full time dealing with customer contacts, is in the pipeline... at least, that's safe to assume!
They're (OUYA) incredibly busy, almost 70'000 people on Kickstarter and one can only assume how many pre-orders they've received! I would guess at close to double the original Kickstarter final backer number - perhaps close to 150'000 people ordering OUYA's! I know it's particularly "acceptable" to take so long in replying or to not reply at all, but OUYA will be in touch and, just as lartomar2002 points out, if you do wind up not getting an OUYA (which is an unlikely outcome!) you're covered.
What delivery date is/are the pre-order OUYA's compared to the Kickstarter backer OUYA's?
I know that the devs get theirs in December and I remember the Kickstarter being around March... are the pre-orders in April and so on?
When I preordered mine I got a confirmation email from PayPal with Ouya's info in it and my shipping address was present as well so I'm certain they know where to send it lol I hope I don't have to wait all the way until April for my Ouya Jawdy...I'm still trying to come to terms with March...