The Netflix channel relies on a component of Plex Media Server that we refer to as being a "WebKit Channel". This basically means that the server needs to render the streaming video on an offscreen WebKit canvas before capturing it, transcoding it and streaming it to the server. The majority of issues that face users when dealing with WebKit channels is a mis-configuration of the server, for example, do you have the correct version of Silverlight installed, etc. We've got a forum which gives a bit of a troubleshooting guide which you can find
here. Hopefully that helps you diagnose what's going wrong!
Ian
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