Absolutely no response from OUYA support

[phakt]

My console has shipped, very excited. However, according to the description it is one controller short. No so good. I purchased the controller after my initial pledge amount, yet they were linked.

Two weeks and four support emails later I've yet to receive anything but an automated response. Anyone else having issues?

[RiotingSpectre]

When you order a extra controller, it's usually in a separate shipment. You'll get information for that one soon.

[vferg]

Made a support ticket a few weeks ago and response was slow but luckily I wasnt in a rush so I didnt mind. But yeah I would agree it needs some improvement. I think it took someone a day and a half to respond to my ticket, anything over 24 hours to even get a response I would consider unacceptable these days.

[James Andrew Coote]

OUYA have been inundated with support requests the past couple of weeks, and because they've fallen behind, people are now sending emails and requests about how their original questions / problems haven't been answered yet. Which in turn, just adds to the pile and makes it even harder for them to clear it all

[vinnyusc]

OUYA have been inundated with support requests the past couple of weeks, and because they've fallen behind, people are now sending emails and requests about how their original questions / problems haven't been answered yet. Which in turn, just adds to the pile and makes it even harder for them to clear it all

I've had a single ticket in since the 29th - since then I've received two cut-and-paste twitter responses from @OUYASupport and one cut-and-paste response from 'Chad' in the ticketing system - updated my response only to get that generic response from Julie that has already been discussed before. They're getting overwhelmed because they are not actually helping people.

[deadpool_merc]

All this does make me slightly worried about the retail launch. Us kickstarters should be fairly laid back regarding software and hardware issues. Proper customers will be much less forgiving.

Sent from my GT-N7100 using Tapatalk 2

[Wolverine-_-_-]

OUYA have been inundated with support requests the past couple of weeks, and because they've fallen behind, people are now sending emails and requests about how their original questions / problems haven't been answered yet. Which in turn, just adds to the pile and makes it even harder for them to clear it all

You keep saying this, but it is simply not true. All support tickets are linked to your user account and every single message you send goes straight in to the same folder in Zen desk. The amount of work that this adds to their day is seconds and could be avoided if they only took a minute to respond. The majority of the tickets deal with customers facing similar issues, they could send updates to those specific groups and keep people informed and perhaps a little more patient. There is also anecdotal evidence that those who follow up get quicker results.

Sent from my GT-P3113 using Tapatalk 4 Beta

[rushmore]

That is because they are all on a road trip to E3. Anybody see them at a Luvs truck stop?