OUYA Pre-order watch (orders placed BEFORE February 5th)

[Alketi]

I pre-ordered back in February and haven't heard a single thing since. It's stunning these companies can't even send an email to let you know you haven't been forgotten.

HOWEVER -- some perspective for all of you.

Google sold their Nexus 4 Android phone via their website. Here's how their launch went down:

1. No pre-orders. Instead you signed up to be notified when the launch would occur. Guess what ----
2. No email to ANYONE who signed up to be "notified" when the product was going to launch
3. No communication on when the orders would actually begin! Would it be Midnight EST? Midnight PST? 9AM PST???? Nope, 8:30AM PST or thereabouts . Some people on the East Coast stayed up until 3AM Monday. Hoping...
4. Google website *completely* unable to handle the traffic. CRASHING.
5. Out of stock within minutes
6. 2-day shipping that didn't start until four days later, possibly translating into 6-day shipping AND guaranteeing most everyone will need to wait *through* the weekend
7. For the rest, they took two days to *calculate* that they didn't have enough stock to ship what they had fought to order through their crashing website. Putting those people on a 3-week backorder
8. No update on the Google Wallet/Play shipping status for all those who got "backordered". Once again, providing no definitive feedback -- similar to suffering through airline delays and waiting in the doctor's office.
9. Stated up front that no one's credit card would be charged until shipment, then charged everyone's credit card immediately, including those backordered/miscalculated

This was GOOGLE. A company we think of as THE INTERNET.

So to summarize:

No notification in advance. No notification during. No notification afterward. Website crashing through the whole thing.

Yes, it's not an excuse for Ouya, but just an example that they (as a startup) are not completely alone in completely screwing up simple customer communication. Google's done it worse.