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Thread: Ouya Support

  1. #1
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    Ouya Support

    I just wanted to say that the turnaround here is amazing in case noone has had to deal with Ouya support a few times in the past, I got a kickstarter console and put in a ticket about my controller issues.. it took almost 3 months to hear back and my ticket was closed in 2 days before I could respond.. I decided to put in another ticket earlier in the week,this time the personal reply and resolution came in under 2 hours..

    Huge, Huge changes, Kudos to the Ouya team for pulling it together.

  2. #2
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    I agree -- CS started turning for the better back several weeks ago. It has gotten TREMENDOUSLY better.. WAY better.

  3. #3
    Ouya Devotee DoubleD's Avatar
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    Great to hear.
    It could be that you are a lone case though.
    Do you know any other people with problems that got a quick response?
    This day is grim, it is raining. What wonderful weather for Gaming!
    Sun's blazing, so let's stay in. It's wonderful weather for Gaming!

  4. #4
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    Quote Originally Posted by DoubleD View Post
    Great to hear.
    It could be that you are a lone case though.
    Do you know any other people with problems that got a quick response?
    I got my OUYA reshipped after it lost on the way. So I've nothing bad to say to them.

  5. #5
    Super Moderator mmartino's Avatar
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    Submitted an issue with controller lag and got a response with some things to try in 30 minutes. Worked through some troubleshooting for the next couple days. Never once did it take more then a couple hours for them to respond. In the end I got an email that said they will send me an RMA and new remote shortly. That was a day ago....

    So yeah I would say a ton better!

  6. #6
    Administrator RiotingSpectre's Avatar
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    What people fail to understand is that even OUYA Inc. was baffled by the sheer amount of support they garnered from the Kickstarter which meant low amount of staff on hand along with huge supply and demand challenges. That and let's not forget the manufacturing company that was both unprofessional and rushed the entire time which meant shoddy units for everybody which in itself meant more support tickets for OUYA Inc. It was one hell of a journey, but everybody is now accustomed to their element and everybody is happy.
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  7. #7
    Ouya Devotee undftdroar's Avatar
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    I was having issues with my ouya controller, opened up a ticket and got a response within an hour stating they will send me a replacement.

  8. #8
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    1 out of 1 members found this post helpful. Did you find this post helpful? Yes | No
    I have nothing bad to say about their support staff.

    The main guy responsible for assisting me on my issue (Kickstarter rewards incl. console gone missing) was someone named Arsen. He ended up throwing in some OUYA store credit and was never anything but prompt, courteous and helpful.

    Two thumbs up for OUYA support!

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