This was purchased from Amazon and sent to me Via PRIME. I knew if I posted again I would be jumped on or flamed as they say. I had posted under reload in trouble shooting the other day what I had surmised the issue was. I also opened a ticket just for assistance to re-image the console back to original as I had no interest in hacking or sideloading anything. So if you really would like to show what has been relayed to me above I am trying to reach out without additional grief please? I hate to say but XBMC on Fire runs much better!!