Quote Originally Posted by arcticdog View Post
This is to benefit OUYA? If OUYA wants to know what their service rating is, why wouldn't they send out surveys on their own? It would reach far more people and could be done in a way that doesn't burden a user with having to set up an account on some random forum they may never return to.
As the old saying goes, there is more than three ways to skin a cat. Sometimes the first two ways just isn't as effective as way #3. People can get intimidated when sending messages about customer service to customer service (way #1), and Surveys tend to not give the best feedback (way #2). Way #3 would be to complain to everyone else how the support was, and as OUYAs support team is here, they would be able to gather any feedback that may otherwise be missed.